Returns & Refunds

Return and Refund Policy

  • Return period : 90 days from the date of delivery
  • Restocking Fee : None
  • Refund period : Within 7 days
  • Return shipping costs : Covered by AVENSTA

Updated on 01/30/2024

Introduction

At the house of At AVENSTA , we are committed to customer satisfaction. Our return and refund policy is designed to be transparent and user-friendly, so you understand exactly how returns and refunds work when you buy from us.

Return period

  • Standard Return Window : You have 90 days to return an item from the date it was delivered.
  • Extended Return Window : In the event of delivery delays beyond our control, we will notify you of an extended return window specific to your order.

Return conditions

  • New and Gently Used Products : This includes opened or gently used products.
  • Cancellation of unshipped orders : Contact our customer service to cancel orders that have not yet been shipped.
  • Returns for shipped orders : Follow the standard return procedure.

Product damaged upon delivery

  • Immediate Action Required : Contact us immediately if an item is damaged upon delivery.
  • Photographic Evidence : Send us photos of the damage to speed up the return and refund process.

Manufacturing defect or breakage after use (warranty)

  • Warranty Period : Each product has a specific warranty period detailed on the product page.
  • Breakage after use : If an item breaks after use, the warranty policy applies. Please see the warranty terms on the product page.

Change of mind

  • Original Condition and Packaging : Return the item in its original condition and packaging.
  • Shipping Costs : You will be responsible for return shipping costs.

Exchanges

  • Process : Follow the standard return procedure and specify that you want an exchange.

Wrong product received

  • Immediate Reporting : Contact us for return and shipment of the correct product.

How to initiate a return

Contact us at help@avensta.com with your order number, contact details and reason for return.

Provide photographic evidence for damaged or incorrect products.

Return Process

  • Instructions and Address : We will provide you with a return label, including address and instructions, once we receive your return request.
  • Secure Packaging : Ensure the item is properly packaged with all original packaging and documentation.
  • Shipping Recommendations : Use a trackable shipping service for added peace of mind.

Required documents

  • Proof of purchase : Keep your receipt or order confirmation.
  • Photographic Evidence : Required for damaged or incorrect items.

Refund process

  • Inspection and Processing : We will process your refund after inspecting the returned item.
  • Refund Method : Refunds are issued via the original payment method unless you request another method.
  • Time : The refund process may take up to 7 days after receiving the item. Please note that this does not include delivery and inspection times.