Shipping & Delivery

Important information

  • Free Shipping: Enjoy free standard shipping on all orders in France, Belgium, Switzerland, Luxembourg and Canada.
  • Processing Time: Orders are typically shipped within 1-2 business days (Monday-Friday).
  • Delivery Time: Expect to receive your order within 5-9 business days (Monday-Friday).
  • Carrier used: LaPoste/Colissimo (depending on availability and size of the package).
  • Order Tracking: You will receive a tracking number (via email) once your order has been shipped by our logistics team.
  • Damaged or Delayed Orders: Contact us for assistance with damage or delay issues.
  • No international delivery: We currently only deliver to France

Updated on 01/30/2024

1. Introduction

Welcome to AVENSTA, and thank you for choosing us as your trusted shopping destination. We are committed to providing you with a smooth and worry-free delivery experience.

As part of our commitment to your satisfaction, we proudly offer free shipping on every order.

2. Delivery options

Standard Shipping: We offer free standard shipping on all orders. Expect to receive your order within 5-9 business days (Monday-Friday) from the processing date.

Please note that delivery times may vary depending on your location and product availability.

3. Delivery costs

No delivery costs: Whatever the size, weight or destination of your order in France, we offer free standard delivery.

4. Order processing time

Order Cut-off Time: 7:00 PM (GMT) Western European Standard Time (Canary Islands)

Processing and Shipping Time: Typically, orders are processed within 1-2 business days (Monday-Friday) from the date of your order.

High Demand Periods: During high demand periods, such as holidays or special promotional events, processing times may be slightly longer. We will make every effort to notify you of any significant delays.

5. Order tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This number allows you to track the progress of your order via the carrier's website.

6. International Delivery

We currently offer delivery exclusively to France, Belgium, Switzerland, Luxembourg and Canada . Unfortunately, international delivery options are not available at this time.

7. Management of damaged or lost orders

If your order arrives damaged or has not been delivered to you within the expected time frame, please do not hesitate to contact our dedicated customer service team. We are committed to resolving these issues quickly and can offer you solutions such as replacing the order or providing you with a refund.

8. Policy Update

We occasionally update our shipping policy to reflect changes in our procedures. We encourage you to review this policy regularly. Any changes will take effect immediately upon posting on our website.